FAQS
What currency are the prices on the website?
All prices displayed on JonaStore are in USD (U.S. Dollars).
How long does shipping take?
JonaStore offers fast and reliable delivery.
Most customers receive their orders in:
📦 3–6 business days (standard delivery)
Delivery times may vary slightly depending on your location and order volume.
When will my order ship?
Orders are processed within 1–3 business days.
Once your order ships, we will email you a tracking number within 24–72 hours.
Can I track my order?
Yes. Once your package ships, a tracking link will be sent to your email so you can follow your delivery in real time.
Can I return my order?
Absolutely. We offer a 30-day return window for unused, undamaged items in their original packaging.
If your item arrives defective or damaged, we will issue a 100% refund or free replacement.
To start a return, simply contact us at Sales@jona-store.com.
Can I cancel my order?
Yes — you may cancel within 12 hours of placing your order.
If the order has already shipped, you can return it once delivered.
I entered the wrong address — what can I do?
Email us immediately at Sales@jona-store.com.
We can update your address within the first 12 hours.
After the order ships, changes are no longer possible.
Do you ship internationally?
Yes — JonaStore ships worldwide. Delivery times vary by destination, but most international shipments arrive within 5–10 business days.
I still need help — how can I contact you?
We’re here for you!
Reach us anytime at: Sales@jona-store.com
For the fastest response, please include:
✔ Your order number
✔ Your full name
✔ A short description of your question